Help
CAN'T BUY NEW PRODUCT
You must be logged into your account to buy new training products. Go to the login page (https://www.agentsuccessbuilder.com/login) and use your existing Login and Password...which was emailed to you the first time you set up an account. We recommend that you create a Contact in your email address book for "Agent Success Builder" and put your Login and Password in the Notes section.
WHERE ARE MY COURSES?
All courses you purchase are located in the My Courses menu at the top of the website. Some courses, such as the Jump Start for New Real Estate Agents, do not deliver all the training modules in the course on the first day. To prevent new agents from getting overwhelmed, we deliver some training modules over several weeks. So you may have access to the first module on the first day you purchase, but you may have to wait a few days and up to a week (or more) to obtain access to the next module. Make sure you can receive all Agent Success Builder emails (and they don't go to spam folders) because we notify you when a new module is available. Information on module roll-out is located in the Introduction of a training course.
I'M STUCK IN A LOG IN LOOP
If you try to create an account, and it tell you that email is already taken, then it wants you to log in. Go to the Login Page and use your existing Login and Password...which was emailed to you the first time you set up an account. We recommend that you create a Contact in your email address book for "Agent Success Builder" and put your Login and Password in the Notes section.
WHAT'S MY LOGIN AND PASSWORD?
To log in go to https://www.agentsuccessbuilder.com/login. Your login is usually an email address. Search your email box for our "Welcome to Agent Success Builder" email that has your Login and Password attached. If you know the correct email, you can get a new password by clicking "Forgot Password" on the log in box.
HOW TO CHANGE MY PASSWORD
Log in first, then click your photo/avatar on upper-right menu and then click Settings to change your password.
HOW TO CHANGE MY EMAIL AND NOTIFICATION SETTINGS
Log in first, then click your photo/avatar on upper-right menu and then click Settings to change your email and notification settings.
HOW TO CHANGE MY PHOTO/AVATAR
Log in first, then click your photo/avatar on upper-right menu and then click Settings to change your avatar.
HOW TO CHANGE MY BIO
Log in first, then click your photo/avatar on upper-right menu and then click Settings to change your bio.
WHERE TO GET MORE HELP
If you are still having trouble, please email us at [email protected].
REFUND POLICY - 30-DAY MONEY BACK GUARANTEE
We back all our products with a 30-day money back guarantee. If you are not completely satisfied with a training course (workbook, videos, templates, worksheets, and downloads) then just email us at [email protected] and you will receive 100% refund. We will need your login email address (to find your account) as well as your full name and phone number to issue the refund.
